Privacy Policy

Plant Partners ("we", "our", "us") is committed to protecting your personal information and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website or services.

1. Information We Collect

We collect information in the following ways:

a) Information you provide

When you interact with our website, you may share:

• Your name
• Email address
• Phone number
• Shipping and billing details
• Order information
• Any message or content you send to us through forms or chat

If you create an account, additional details may be requested to complete registration and fulfil your orders.

b) Information collected automatically

When you browse our website, certain data is captured automatically for analytics and security, including:

• IP address and device information
• Browser type and version
• Pages visited, time spent, and interactions on the site
• Referring website or link
• Date and time of access

This helps us understand how visitors use our platform.

c) Cookies & tracking technologies

We use cookies and similar tools to:

• Remember your preferences
• Improve website performance
• Analyse traffic and usage patterns
• Personalise your shopping experience

You can disable cookies through browser settings, though certain features may not function correctly.

2. How We Use Your Information

Your information helps us operate smoothly and improve our services. We use it to:

• Process and deliver your orders
• Communicate with you about purchases, updates, and support
• Respond to your queries
• Improve our website, products, and customer experience
• Prevent fraud and maintain platform security
• Send promotions or offers (only if you opt-in)
• Analyse trends and site performance

We never sell your data.

3. Sharing Your Information

We may share your information only with trusted partners who support our operations, such as:

• Payment gateways
• Delivery and logistics partners
• Website hosting and analytics providers
• Customer support tools

These partners are required to protect your data and cannot use it for their own purposes. We do not share your information with third parties for advertising without your permission.

4. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communication
• Request a copy of your data
• Object to certain types of processing

To exercise any of these rights, email us at [email protected].

5. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or loss. However, no online platform can guarantee complete security. Please use strong passwords and keep your account information private.

6. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors. If you believe a child has shared their data with us, please notify us so we can remove it.

7. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site means you agree to the revised policy.

9. Contact Us

For any questions about this Privacy Policy or your data:

Email: [email protected]